Shipping policy

Last updated: 3 November 2026

1. Processing and delivery times

Every artwork is printed to order. Orders usually ship within one week of order confirmation. Once dispatched, delivery typically takes 2 to 3 working days within the United Arab Emirates.

Delivery timelines are estimates only and are not guaranteed; time shall not be of the essence. The dispatch estimate runs from order confirmation and the delivery estimate from dispatch. If your order has not been delivered within 45 days of confirmation, and the delay is not attributable to an incorrect or incomplete address provided by you, you may cancel the order and receive a full refund (see section 6 of our Returns & Refunds Policy).

2. Shipping coverage, product availability and tracking

ArtSight currently ships within the United Arab Emirates only. All artworks and finishes (print only, Dibond-mounted and framed) are available for delivery within the United Arab Emirates.

We ship through our print-on-demand and logistics partners. A tracking number is generated when your order is dispatched and is sent to you by email so you can follow its progress. It is your responsibility to provide a complete and accurate delivery address and to be available to receive the order; carriers may make several attempts before an order is returned to us.

We deliver to physical street addresses. We may be unable to deliver to P.O. box addresses; please provide a physical delivery address to avoid delays.

3. Taxes and duties

The price shown at checkout is the total amount payable. Any tax applicable to your order is included in that price. No further tax, duty or clearance charge is collected on delivery.

Tax status. ArtSight LLC-FZ is not registered for UAE Value Added Tax, so no UAE VAT is charged on orders at this time and no tax invoice is issued. Once registration is complete, VAT will be applied at the statutory rate then in force and itemised at checkout and on your order confirmation. See section 3 of our Terms of Service.

4. Address changes and failed deliveries

We can only change a delivery address before the order has been dispatched. If an order is returned to us because it was refused, unclaimed, or the address was incomplete, we will contact you to arrange reshipment; reshipment is charged at the standard shipping rate displayed at checkout at the time of reshipment.

5. Risk and title

Risk in the goods passes to you on delivery to the address you provided. Title to the artwork passes once payment has been received in full.

6. Contact

For any delivery question, contact info@artsight.org with your order number.