Refund policy

Last updated: July 5, 2026

1. Made-to-order products

Each artwork is produced specifically for you after you place your order. For this reason, and in line with the nature of personalized and made-to-order goods, we are unable to accept returns or exchanges based on a change of mind, or because a size, format or framing option was selected in error. Please review your selection carefully before completing your purchase.

2. Damaged, defective or incorrect orders

If your order arrives damaged in transit, has a manufacturing defect, or is not the item you ordered, we will put it right at no cost to you by reprinting and reshipping the correct item. If a reprint is not possible, or if the reprinted item is also defective, we will issue a full refund instead. We may ask you to return the item or provide additional photographs before a reprint or refund is issued. Where a return is required, we will arrange and pay for it; you will not bear any return shipping cost for a damaged, defective or incorrect order.

3. How to report an issue

  • Contact us at info@artsight.org within 30 days of delivery.
  • Include your order number and clear photographs of the item and its packaging showing the issue.
  • Our team will review your claim and confirm the resolution. Approved reprints are produced through our fulfilment partner at no cost to you. Where a refund is issued, it is made to your original payment method and includes the original shipping charge you paid and any VAT, normally within 14 business days.

4. What is not covered

  • Minor variation between the colors shown on your screen and the printed artwork, which is a normal characteristic of fine art printing.
  • Damage caused after delivery, or by improper handling, framing or display.
  • A size, format or option chosen in error by the customer.

5. Order cancellations

Because every artwork is made to order, production begins shortly after purchase. You may cancel your order free of charge within 12 hours of placing it, provided production has not yet started. To cancel, email info@artsight.org as soon as possible with your order number. Once production has started or the 12-hour window has passed, the order can no longer be cancelled. If a delivered order is damaged, defective or incorrect, the process in section 2 applies.

6. Lost in transit

If tracking shows your order has not been delivered within the expected timeframe, contact us and we will open an investigation with the carrier. Where an order is confirmed lost, or has not been delivered within 45 days of order confirmation as set out in our Shipping & Delivery Policy, we will reprint and reship it or issue a full refund.

7. Your statutory rights

Nothing in this policy is intended to affect any rights you may have under the consumer protection laws of the United Arab Emirates.